Goods can be returned for a prompt refund or exchange if they are
received back at our store within 14 days: in new
condition, with the original packaging, labelling and Rivington Alpine
receipt. The 14 days start from the day of despatch, but as a minimum
includes a period of 7 working days from the day after delivery to you
as the permitted cancellation period. This would not apply for special
orders taken on behalf of the customer. We recommend that items being
returned be sent via insured, trackable delivery for your protection.
Please note: all return postage charges to be met by customer, unless
returning due to a fault. Please note all warranty returns must be
clean and free from dirt and mud to comply with the current Health and
Safety Regulations. Note: DVDs, videos, books, safety equipment,
harnesses, ropes and snowchains are non-exchangeable and
non-returnable, unless incorrect or defective. All of the above does
not affect your statutory rights as a consumer. Our store is unable
to refund orders placed via our Mail Order department, but items
can be exchanged in-store.
Safety Statement
All outdoor sport activities are potentially hazardous and we
recommend that training on how to use the safety and hardware products
we sell is carried out by a qualified trainer before conducting
your chosen activity.
The minimum purchase value for VAT refunding is £50 excluding
delivery, per order. To ensure receiving VAT refund under B.F.P.O.
status, please enclose your ‘certificate of entitlement’ with each
order. VAT Free shopping is available through our shops for non EEC
residents. B.F.P.O. orders take from 5 working days to process. All VAT
orders are processed at full UK rate, with the VAT refunded by the same
payment method used to order, in a minimum of 30 days after posting.
Amex cards excluded.
Statutory rights
These Terms and Conditions do not affect your statutory rights as a customer.
Prices:
The prices on our web site include VAT and are
accurate at the time of publishing. However, situations may occur where
prices are incorrectly quoted as a result of circumstances beyond our
control. In these situations you will be informed of the correct or
revised price once your order has been received by us, and should you
not wish to purchase the product at that price we will cancel that part
of the order. In-store all items have a price tag attached which
reflects the current retail price for that particular item. Errors and
omissions excepted.