Terms and Conditions

Shipping »
All goods purchased on-line are shipped from our Mail Order department:
Rivington Alpine

83/87 Winter Hey Lane

Horwich

Bolton

Lancashire

BL6 7PA

Tel 01204 668220

Fax 01204 667717

For further information on carriage charges please view delivery charges

Credit Card Payments »
When placing an order, the address given must be the same as that registered with your credit card company. To process your order more efficiently, we also request a land line telephone number (not a mobile). Please note, we never disclose customer information to any third party.

Size Queries »
If you require advice regarding the selection of your correct size, please contact our mail order department on 01204 668220 (Mon - Fri 10:00 to 18:00, Sat 10:00 to 17:00) or email sales@rivingtonalpine.co.uk and one of our helpful staff will be delighted to advise you. Sizes vary between different brands and styles but they always refer to body measurements not garment measurements.

Order Confirmation & Delivery Time - »
For swift mainland UK deliveries, we use Saletrack , who normally use DHL, but can change the courier company without prior notice, and deliver bewteen 9am and 6pm Monday to Friday. Please note that a signature is always required upon receipt.  The anticipated delivery date and tracking number is available on request, please quote your order number in all correspondence. This is usually 24 hours from the time of dispatch (not from the time of your order) with Scottish deliveries taking 2-3 working days. We will quote on delivery for all overseas orders on an individual basis.

Specific Delivery Date Requests »
If you are ordering goods for a particular holiday departure date or as a gift for a birthday etc, please inform us so we can make every effort to meet this deadline. Please note, to guarantee pre-Christmas delivery we require you to order before 10th December.

Back Orders »
We carry a larges stock of mountain sports equipment, clothing and accessories, however, despite our best efforts, particularly popular items can sell out and when this is the case, we will inform you of the expected earliest delivery date. Please inform us should you wish to cancel at any time.

Mail-Order Returns » [ returns@rivingtonalpine.co.uk ] ...
(PLEASE CONTACT THE STORE FOR OUR NON-MAIL ORDER RETURNS POLICY)
Any items which are returned for refund or exchange must be received back at our mail order department within 14 days in a new and unused condition and with original packing intact, along with all receipts and the fully completed Returns Form.

The above returns policy does not apply to the following products for commercial reasons: Ski boots; Snowboard Boots; Ski's & Snowboards; Bindings.
For these products returns will only be accepted for reasons of manufacturing fault. In this case we will forward the item to the manufacturer for evaluation before any exchange is offered.

In the case of manufacturers recall of any product Rivington Alpine will refund monies owed to customers on receipt of credit from the manufacturer.

In the case of ski boots and snowboard boots Rivington Alpine strongly recommend that the customer is fitted for boots by a qualified custom boot fitter before purchase. Rivington Alpine will not accept returns of ski or snowboard boots on the premise of size.

We strongly recommend you use a recorded/insured delivery service as we regret that we cannot be held responsible for goods lost in transit.

Please note that if you require goods to be sent out in exchange, we do make a further carriage charge. Any refund will be made in the tender type originally transacted.

Please be aware that in order to comply with Health & Safety regulations any faulty items should be returned for assessment free from mud and dirt. We regret that we are unable to process items that do not meet with this criteria.

Exceptions & Guarantee »
Due to the very personal fitting implications inherent in the purchase of ski and snowboard boots, we recommend that you buy these goods in person at our store.

If you do wish to purchase online, please make sure you have tried on the boots instore and have identified the product as suited to your aspirations. You must also complete our on-line checklist before the purchase can be completed.

We will hold our prices (errors or omisions excepted) until 1st March 2006. We reserve the right to change our prices immediately if there is any change in the VAT rate or if there is a major change in the value of the pound against any currencies which could affect some imported items.

Please note that the actual colour of some items may differ slightly from the photographic representations shown on this internet site. Whilst we endeavour to thouroughly test all hardware products on this site, it should be noted that descriptions of performance and suitibility are purely subjective.

Liability Statement »
Climbing, mountaineering, hillwalking, skiing, snowboarding and other related activities are potentially hazardous. It is the individual's own responsibility to learn and understand the proper techniques associated with safe participation in these activities and to fully accept and assume all risks, damages, injury or death which may result from the use of the items posted on the Rivington Alpine (Sports & Trek) internet site.

Email Policy » Rivington Alpine (Sports & Trek) does not condone UCE.
We do however send out emailshots from time to time for large events such as shows, sales and major company related news. The only email addresses we keep on record for these emailshots are from our own customers who do not 'opt-out' or those who 'opted-in'. This list includes online shoppers, competition entrants, catalogue subscribers and those who have specifically signed-up for mailing list purposes.

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