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Customer Service



Returns for orders placed through www.rivingtonalpine.co.uk

A returns number must be obtained from us before all or any part of any order is returned, please email returns to obtain the returns number.

Please return goods to:

Rivington Alpine
The Old Methodist Church
Market Street
PR7 4HE 


t: 01257 483 999

Goods can be returned for a prompt refund or exchange if they are received back at our store within 14 days: in new condition, with the original packaging, labelling and Rivington Alpine receipt. The 14 days start from the day of despatch, but as a minimum includes a period of 7 working days from the day after delivery to you as the permitted cancellation period. This would not apply for special orders taken on behalf of the customer. We recommend that items being returned be sent via insured, trackable delivery for your protection. Please note: all return postage charges to be met by customer, unless returning due to a fault. Please note all warranty returns must be clean and free from dirt and mud to comply with the current Health and Safety Regulations. Note: DVDs, videos, books, safety equipment, harnesses, ropes and snowchains are non-exchangeable and non-returnable, unless incorrect or defective. All of the above does not affect your statutory rights as a consumer. Our store is unable to refund orders placed via our Mail Order department, but items can be exchanged in-store.

Safety Statement

All outdoor sport activities are potentially hazardous and we recommend that training on how to use the safety and hardware products we sell is carried out by a qualified trainer before conducting your chosen activity.

If you have any queries please contact us via: sales@rivingtonalpine.co.uk or phone 01204 668 220.

VAT refunds B.F.P.O

The minimum purchase value for VAT refunding is £50 excluding delivery, per order. To ensure receiving VAT refund under B.F.P.O. status, please enclose your certificate of entitlement; with each order. VAT Free shopping is available through our shops for non EEC residents. B.F.P.O. orders take from 5 working days to process. All VAT orders are processed at full UK rate, with the VAT refunded by the same payment method used to order, in a minimum of 30 days after posting. Amex cards excluded.

Statutory rights

These Terms and Conditions do not affect your statutory rights as a customer.


The prices on our web site include VAT and are accurate at the time of publishing. However, situations may occur where prices are incorrectly quoted as a result of circumstances beyond our control. In these situations you will be informed of the correct or revised price once your order has been received by us, and should you not wish to purchase the product at that price we will cancel that part of the order. In-store all items have a price tag attached which reflects the current retail price for that particular item. Errors and omissions excepted.

Rivington Alpine

We are temporarily closed until at least 3rd December due to COVID restrictions. Once we re open we will operate by appointment only. Please call us on 01257 483 999 for an appointment with COVID Safe procedures, we ask for your understanding during the difficult time. Thanks for your patience and we hope everyone stays safe.

WINTER OPENING HOURS (1ST October to Easter):


Monday Closed

Tues 10:30 - 5pm

Wed 10 - 5pm

Thursday 10 - 8pm Late Night Opening

Friday 10:00 - 5pm

Saturday 10 - 5pm

Sunday Closed

SUMMER OPENING HOURS Easter to 30th September)

Sunday to Wednesday Closed

Thursday 10 am - 5pm

Friday 11 am - 5pm

Saturday 10 am - 2pm By appointment Only.



t: 44 (0)1257 483 999